The 7Ps of Marketing Mix | Online Manipal

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Lacking a clear marketing strategy?

Struggling to price competitively without losing on the profit?

Having a hard time reaching your target customers?

If the above-mentioned challenges are something that you go through day in, day out, in your marketing team, then it is time to patch up your marketing strategy. And the best way to do it is to relook the 7Ps of your marketing mix.

This blog will take you along with the marketing mix, its evolution, importance and shed some light on the marketing degrees offered by Online Manipal to identify and understand the same.

Let’s begin.

Table of Contents

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What is a Marketing Mix

A marketing mix is nothing but the formula to deliver the right product to the right people at the right time and at the right price. It is a collective set of controllable elements that help the organizations to influence and meet the needs of their customers leading to strategic decision making. This is the best approach that companies can incorporate when it comes to launching new products or revisiting the existing ones.

The 7Ps of marketing concept was established by E. Jerome McCarthy in the 1960s. The 7Ps comprise Product, Price, Place, Promotion, People, Process, and Physical evidence. Though initially the mix included only 4 P’s, with the rise of the digital age, marketeers have identified and included two more which makes it now the 7P’s making the marketing mix more comprehensible.

The Evolution: From 4Ps to 7Ps

The 4Ps of marketing primarily were made for physical products and never really created an impact on the marketing services. Hence as the service industry expanded, marketers perceived components like customer service, the delivery process, and the physical cues that form outlook were just as important as the product itself.

This upgraded version played a major role in providing companies with a deeper understanding of their products and how the customer’s needs can be addressed effectively. Thus, the modernized 7Ps model offers a more holistic and customer-focused approach, especially tailored to service-oriented and tech-savvy businesses.

What are the 7 Ps of marketing mix?

Product, Price Place, Promotion, People, Process, and Physical evidence are the 7 Ps of marketing mix. The same mix can also be considered for online marketing mix as well. Below we are discussing each P and how it contributes to effective marketing strategies.

1. Product

The first P, Product, refers to the goods or services that a business offers its customers. In other words, the product is the physical or intangible offering that a business sells to its customers. The Product element of the 7Ps covers product design, quality, features, and packaging. To execute successful marketing, businesses must understand their target market and ensure their products align accordingly.

According to the Content Marketing Institute, 73% of B2B marketers and 70% of B2C marketers use content marketing as part of their overall marketing strategy.

Features and benefits: What the product offers and how it benefits the customer.
Quality: The standard of the product.
Branding: The identity and image of the product.
Variety: Different versions or models available.
Packaging: How the product is presented and protected.
Services: Additional services like warranties or customer support.

2. Price

The Price element of the 7Ps covers the cost of goods or services. The price is the amount of money that customers pay for a product. It is important to set a price that is both competitive and profitable.

A study by McKinsey found that businesses that set prices based on value are more likely to be successful. Pricing strategies, such as discounts, bundling, and dynamic pricing, can significantly impact consumer behavior and shape purchase decisions. Different pricing strategies can also help businesses appeal to different demographics, such as premium pricing for luxury goods.

As per a study by Nielsen, 70% of consumers are more likely to buy a product if it is priced competitively. According to IBM Institute for Business Value research report, half of consumers are willing to pay a premium for sustainability. Furthermore, discounts and deals are considered essential factors in driving consumer behavior.

Pricing Strategy: Methods like penetration pricing, skimming, or competitive pricing.
Discounts and Allowances: Special offers, trade discounts, or seasonal pricing.
Payment Terms: Options for payment, such as credit terms or installment plans.
Price Sensitivity: How changes in price affect customer demand.

Check out Maslow’s Hierarchy of Needs

3. Place

The Place element of the 7Ps refers to the distribution channels of the business. It can be a physical store, an online store, or a combination of both. The goal of this P is to make the products easily accessible to customers.

As per a Deloitte study, shoppers are increasingly utilizing both online and offline shopping methods, often during the same shopping journey, in order to locate desired products at the optimal price point and utilizing the most convenient fulfillment method for their needs.

Distribution Channels: How the product reaches the customer (e.g., retail, online).
Market Coverage: The extent of market presence (intensive, selective, or exclusive distribution).
Logistics: Transportation, warehousing, and inventory management.
Location: Physical locations where the product is sold.

4. Promotion

The Promotion element of the 7Ps pertains to the communication strategies employed to make potential customers aware of and attracted to the product. The various marketing channels used for promotions include advertising, public relations, sales promotion, and other channels through different media. A successful promotion strategy must align with the target audience and ensure the message is simple, and the content is visually appealing.

A study by the Content Marketing Institute found that 80% of businesses use content marketing to promote their products and services. A study by HubSpot found that businesses that use social media marketing are more likely to achieve their marketing goals.

Advertising: Paid promotions through various media channels.
Sales promotion: Short-term incentives to boost sales (e.g., coupons, contests).
Public relations: Managing the public image and media relations.
Personal selling: Direct interaction between sales representatives and customers.
Digital marketing: Online marketing strategies including social media, SEO, and email marketing.

5. People

The people are the employees, customers, and other stakeholders who interact with a business. It is important to create a positive and memorable experience for these people. For example, ensuring customer service representatives respond politely and efficiently impacts customer satisfaction levels.

A study conducted by Qualtrics and ServiceNow revealed that 80% of customers said they have switched brands because of poor customer experience. On treating internal people, an overwhelming 71% of employees in India are extremely or very concerned about being overlooked for career advancement opportunities as against 21% globally. This underscores the need to plan for robust and transparent talent recognition processes, finds a PwC study.

Employees: Staff involved in delivering the product or service.
Customer Service: Support provided to customers before, during, and after purchase.
Training: Ensuring employees have the necessary skills and knowledge.
Customer Interaction: How employees engage with customers.

6. Process

The Process element of the 7Ps refers to the procedures and steps involved in delivering a product or service to the end-user. It is important to streamline the process and make it as efficient as possible.

A study by the Aberdeen Group found that businesses that streamline their business processes are more likely to improve their customer satisfaction. In a Salesforce survey, 80% of customers say the experiences provided by a company are as important to them as its products and services. Moreover, a McKinsey study indicates that businesses that use data analytics to improve their business processes are more likely to be successful.

Service delivery: Steps involved in delivering the product or service.
Efficiency: Streamlining processes to reduce costs and improve quality.
Customer experience: Ensuring a smooth and satisfactory experience for the customer.
Technology: Tools and systems used to enhance processes.

7. Physical Evidence

Lastly, the Physical Evidence element of the 7Ps refers to the tangible aspects of a product, including packaging, branding, and more. Ensuring the tangible aspect of a product aligns with the customer’s perception of the brand is essential in setting the business apart from competitors.

As per National Retail Federation data, 72% of consumers are more likely to shop at a store that has a positive physical environment. An Epsilon research indicates 80% of consumers are more likely to make a purchase if brands offer them personalized experiences.

Environment: The physical setting where the service is delivered.
Tangible Cues: Physical items that support the service (e.g., brochures, uniforms).
Online Presence: Website and digital footprint.
Branding Materials: Logos, signage, and other visual elements.

Types of Marketing Mix

Below are the different kinds of marketing mix that businesses should be aware of.

Traditional Marketing Mix

The Traditional Marketing Mix, infamously known as the 4Ps—Product, Price, Place, and Promotion—has long been the bedrock of marketing strategy. It provides directions to firms in crafting the right product, setting an appealing cost, narrowing down the best distribution channel, and devising marketing plans that pull focus. Whether setting in motion a new gadget or opening a local café, this mix ensures that the foundation is set and the message hits home with the right audience.

Extended Marketing Mix

As marketing evolved, so did its strategy. The Extended Marketing Mix takes the authentic 4Ps and builds upon three more: People, Process, and Physical Evidence. These inclusions are particularly applicable for service-based businesses. A saloon, for instance, flourishes not just on the services provided, but also on how warm and approachable the staff are, how seamless the consultation process is, and even the soothing interior that sets at ease and makes one feel that they’re in the right place. It’s more of a 360-degree view of what influences the customer’s journey.

Services Marketing Mix

Marketing services is a different ballgame, and the Services Marketing Mix confronts that barrier. It places stronger focus on intangibles like client engagement, loyalty, and fostering connections. For a customer choosing between two skincare brands, it’s not just about —it’s about how they’re treated, how responsive the staff are, and how easy it is to access services. This mix helps businesses fine-tune those crucial moments that build lasting impressions.

Customer-Centric Model

The Customer-Centric Model turns around the traditional approach by prioritizing the customer not the product as the focus of every choice. In lieu of seeking, “How do we convince buyers?”, businesses now ask, “What does the customer really value?” This approach counts on facts, empathy, and attentive listening to design a fix that feels customized. Companies that adopt this method often enjoy stronger allegiance because their customers feel seen and valued.

Digital Marketing Mix

In today’s hyper-connected world, the Digital Marketing Mix is the amalgamation of marketing strategy into the digital landscape. It refines the traditional components to platforms like social media, email, websites, and search engines. Brands use it to present content, analyze user activity, and interact with audience on demand. Whether it’s a targeted Instagram ad or an insightful blog post, this mix helps businesses stay agile, responsive, and visible in a space where trends change by the hour.

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You may also like to know these concepts – 4 A’s of marketing and 4 Cs of marketing.

Importance of the 7Ps of marketing mix

The 7 Ps of marketing is a crucial concept for businesses to understand and implement in their marketing strategies. Each element plays an essential role in ensuring a successful marketing mix that aligns with the target audience and business goals. Listed below are the four important

Understand the needs of their customers. The 7Ps help businesses to identify the needs of their target market and develop products and services that meet those needs. It can help businesses improve customer satisfaction levels, differentiate themselves from competitors, set realistic marketing goals, and maximize the effectiveness of their marketing budget.
Develop a competitive strategy. The 7Ps help businesses to develop a competitive strategy by identifying the strengths and weaknesses of their competitors. Through this, organizations can determine areas that need improvement and optimize their marketing strategies to achieve better results. For example, a business might realize that their product pricing is higher than their competitors, leading them to reevaluate their pricing strategy to improve sales.
Execute successful marketing campaigns. The 7Ps on online marketing help businesses to execute successful marketing campaigns by ensuring that all of the elements of the marketing mix are aligned. Incorporating relevant stats and figures into marketing campaigns can improve a business’s authority on the subject and improve search engine ranking. Utilizing keywords that potential customers might use when searching for products or services can also improve SEO ranking and increase visibility.
Increase sales and profits. By using the 7Ps of marketing, businesses can increase sales and profits. Ensuring that the employees are trained in customer service and maintaining efficient processes can improve customer satisfaction levels and increase customer retention rates, that eventually turn into profits.

How to use the 7Ps of marketing mix

The 7Ps of marketing can be used to plan and execute marketing campaigns for any type of business. Here are some tips on how to use the 7Ps:

Start with the product: The product is the foundation of your marketing strategy. Make sure that your product is well-designed, high-quality, and meets the needs of your target market.
Set a competitive price: The price of your product should be competitive with other products in your market. You should also consider the value of your product when setting a price.
Choose the right place: Where you sell your product will have a big impact on your sales. You need to choose the right channels to reach your target market.
Promote your product: You need to let people know about your product if you want them to buy it. Use a variety of marketing channels to reach your target market.
Focus on the people: The people who interact with your business are the most important factor in your success. Make sure that you provide them with a positive and memorable experience.
Streamline the process: The process of buying and using your product should be as easy and efficient as possible. Make sure that your website is easy to navigate and that your customer service is responsive.
Create physical evidence: The physical evidence of your business should create a positive impression on customers. This includes the physical environment, the branding, and the customer service.

Online MBA: Optimal choice for advanced marketing strategy

Online Manipal curates online MBA courses from top-notched institutions such as Manipal Academy of Higher Education (MAHE), and Manipal University Jaipur (MUJ). Marketing is one of the specializations in both these online postgraduate programs in management. These online MBAs in marketing help students learn all basic and advanced concepts in marketing.

Online MBA in Marketing curriculum at Manipal University Jaipur

Semester 1	Semester 2	Semester 3	Semester 4
Management Process and Organizational Behavior	Production and Operations Management	Research Methodology	Strategic Management and Business Policy
Business Communication	Financial Management	Legal Aspects of Business	International Business
Statistics for Management	Marketing Management	Sales Distribution and Supply Chain Management	Management Business Leadership
Financial and Management Accounting	Management Information System	Consumer Behavior	Services Marketing and Customer Relationship Management
Managerial Economics	Operations Research	Retail Marketing	Advertising Management and Sales Promotion
Human Resource Management	Project Management	Marketing Research	E-Marketing
			International Marketing

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Online MBA in Marketing curriculum at Manipal Academy of Higher Education

Semester 1	Semester 2	Semester 3	Semester 4
Managing People & Organizations	Financial Management	Management Accounting	Entrepreneurship and Innovation*
Financial Reporting & Statement Analysis	Marketing Management	Legal Aspects of Business	Sustainability
Managerial Economics	Strategic Management	Consumer Behavior	Sales & Distribution Management
Business Statistics	IT for Business	Digital Marketing	Marketing Analytics
Business Communication	Business Leadership	Services Marketing and Customer Relationship Management	Integrated Marketing Communication
	Research Methodology	Minor Project	Capstone Project

Find out the admission process to enroll in an online MBA at MAHE.

Online MBA in Marketing curriculum at Sikkim Manipal University

Semester 1	Semester 2	Semester 3	Semester 4
Principles of Management and Organizational Behavior	Quantitative Methods in Management	Project Management	Banking and Insurance Management
Marketing Management	Human Resource Management	Business Strategy	Market Research
Accounting for Managers	Financial Management	Consumer Behavior and Advertisement & Brand Management	Service Marketing & Global Marketing
Business Economics	Productions and Operations Management	Retail and Distribution Management and Supply Chain Management	Specialization II
Business Communication	Research Methodology and Statistical Techniques	Specialization II	Specialization II
Legal Aspects of Business	Global Economic Environment and Policy	Specialization II	Project Work
Computer Application in Management	Management Information Systems

Learn more about online MBA marketing syllabus.

Mode of learning for online MBA

Lectures, assignments, projects, and any other research work at Manipal University Jaipur are all done in English
All programs are entirely accessible over the internet on an advanced learning management system (LMS)
The LMS is used for teaching and assignment submission; credentials are given at the time of enrollment
Students can access live webinars, doubt courses, guest sessions and reading materials at any time
In their semester or final examinations, students must earn at least a 40% aggregate score

Conclusion

The 7 Ps of online marketing is an essential framework that can help businesses design effective marketing strategies and achieve their marketing goals. It provides businesses with a comprehensive approach to marketing, ensuring that each element aligns with the target audience and business goals. Understanding the importance of each element and incorporating relevant statistics and figures can improve authority on the subject, search engine ranking and achieve better marketing results. An online MBA in marketing will help acquire advanced skills in marketing to achieve professional success.